Shungite Shipping Information

            Karelian Heritage arranges the shipping of any order of any volume worldwide with shipping charge and delivery time ranging depending on your location. Regular orders are sent with standard post (Russian Post) and are delivered to you with your country national Post.
            All parcels are registered and have a tracking number to locate them. Shipping process is transparent and you can see where your parcel is unless your country doesn’t provide tracking information updates for standard parcels from Russia.

            Large wholesale orders may be shipped both with regular post and any other courier services you prefer. We provide all the needed documentation for customs procedures as well as qualified support.

            Standard shipping time of parcels sent from Russia with The Russian Post varies depending on such circumstances as presence of official holidays in countries involved, random deeper customs checks, emergencies and other unforeseen circumstances in the course of transportation:


  ·       USA: 12-20 business days 

      ·        Canada: 15-25 business days

      ·        Europe: 12-20 business days

      ·        Australia: 15-35 business days

      ·        Asia: 15-35 business days

      ·        Latin America: 20-35 business days

      ·        South America: 20-35 business days

      ·        Middle East: 20-35 business days


        


             Sometimes due to shipping carrier emergencies or holidays season delivery may take longer than expected but we will be happy to assist you in locating your parcel.

    

                Besides, you can contact us directly on the chance of EXPEDITED SHIPPING if:

  •         You want your parcel to be delivered to USA, Canada or Japan, since we have warehouses there and items stocked in our overseas warehouses can be expected within 4-9 business days.
  •         You would like to make a wholesale order, and we will calculate the best price for you and decrease the shipping costs:
  •         You are ready to pay additional costs to order the faster priority delivery with the EMS Russian Post.

            General Information on Tracking Numbers

            As a reliable seller we use tracking numbers for each parcel to make a shipping process transparent. Tracking numbers simplify the process of defining the location of the parcel at the moment and tracing its delivery.

            All the parcels sent by us have a tracking number for you to see where your package is located. It is possible to track it at the Russian Post web-site while it is in Russia (https://www.pochta.ru/en/tracking) and at your local national post web-site.

            For example, if you are from the USA you can use the USPS tracking service page (https://tools.usps.com/go/TrackConfirmAction_input), customers from the UK can check the parcels at the Royal Mail tracking service web-page (https://www.royalmail.com/track-your-item), and so forth.

            Unfortunately, some countries including Australia or Canada do not provide tracking information for parcels sent from Russia sent by standard post. However, it is possible to make a request for an EMS and the parcels sent by EMS will be traceable all along.


            Feel free to contact us if needed.