Shungite Shipping Information

Karelian
Heritage arranges the shipping of any order of any volume worldwide with
shipping charge and delivery time ranging depending on your location. Regular
orders are sent with standard post (Russian Post) and are delivered to you with your
country national Post.
Despite COVID-19 outbreak,
our store stays open and we’re doing our best to process and dispatch your
order as soon as possible. However, handling time for the orders has been
increased to 7-10 business days now, as we’ve seen an increase in the number of
orders, but we’ve reduced staff in our fulfilment centers to ensure strict
social-distancing and to follow all other safety advice.
But the majority
of export routes remains open and we continue to work with our partners across
the globe to maintain services. If the government and national
post of the country haven’t introduced any restrictions, your order will be fulfilled
and delivered. Standard shipping time of parcels varies depending on operation
of the national postal services, random deeper customs checks, emergencies and
other unforeseen circumstances in the course of transportation:
· USA: 12-25 business days 
· Canada: 15-25 business days
·
Europe: 12-20 business days
·
Australia: 15-35 business days
·
Asia: 15-35 business days
·
Latin America: 20-35 business days
·
South America: 20-35 business days
·
Middle East: 20-35 business days
We hope you don’t
mind but now there may be some delays to the deliveries, as all shipping services
have reduced their staff to ensure social-distancing and follow all other
government guidance. As a reliable seller, we still take full responsibility
for the delivery and if the parcel is lost in transit or stuck at some
fulfillment center, we will be ready to offer you a refund or re-shipment or
find another way to fix the issue.
All parcels are
registered and have a tracking number to locate them. Shipping process is
transparent and you can see where your parcel is unless your country doesn’t
provide tracking information updates for standard parcels from Russia. Besides,
some postal services including Canada Post and Royal Mail has introduced additional
measures to minimize contact during delivery.
Large wholesale
orders may be shipped both with regular post and any other courier services you
prefer. We provide all the needed documentation for customs procedures as well
as qualified support. But, please, take into account that processing time for
the wholesale orders has increased up to 2-3 weeks. Please, contact us directly
to get more information: info@karelianheritage.com.