Shungite Shipping Information

      Karelian Heritage arranges the shipping of any order of any volume worldwide with shipping charge and delivery time ranging depending on your location. Regular orders are sent with standard post (Russian Post) and are delivered to you with your country national Post.

      Despite COVID-19 outbreak, our store stays open and we’re doing our best to process and dispatch your order as soon as possible. However, handling time for the orders has been increased to 7-10 business days now, as we’ve seen an increase in the number of orders, but we’ve reduced staff in our fulfilment centers to ensure strict social-distancing and to follow all other safety advice.

      Moreover, as the Covid-19 situation develops, some countries has banned the processing of all international shipments. It affects our ability to provide worldwide shipping for the orders. As of April 5th the list of countries includes France, Philippines, India, Montenegro, Mongolia, Kuwait, Libya, Peru, Moldavia, Tunisia, Lebanon, Ecuador and Myanmar. Unfortunately, if you’re from one of these countries, you will not be able to place the order at the website.

      But the majority of export routes remains open and we continue to work with our partners across the globe to maintain services.  If the government and national post of the country haven’t introduced any restrictions, your order will be fulfilled and delivered.  Standard shipping time of parcels varies depending on operation of the national postal services, random deeper customs checks, emergencies and other unforeseen circumstances in the course of transportation:

                      ·       USA: 12-25 business days 
      ·        Canada: 15-25 business days
      ·        Europe: 12-20 business days
      ·        Australia: 15-35 business days
      ·        Asia: 15-35 business days
      ·        Latin America: 20-35 business days
      ·        South America: 20-35 business days
      ·        Middle East: 20-35 business days

      We hope you don’t mind but now there may be some delays to the deliveries, as all shipping services have reduced their staff to ensure social-distancing and follow all other government guidance. As a reliable seller, we still take full responsibility for the delivery and if the parcel is lost in transit or stuck at some fulfillment center, we will be ready to offer you a refund or re-shipment or find another way to fix the issue.

      All parcels are registered and have a tracking number to locate them. Shipping process is transparent and you can see where your parcel is unless your country doesn’t provide tracking information updates for standard parcels from Russia. Besides, some postal services including Canada Post and Royal Mail has introduced additional measures to minimize contact during delivery.

      Large wholesale orders may be shipped both with regular post and any other courier services you prefer. We provide all the needed documentation for customs procedures as well as qualified support. But, please, take into account that processing time for the wholesale orders has increased up to 2-3 weeks. Please, contact us directly to get more information: info@karelianheritage.com.